Book an appointment
All visits are by appointment and we do not accept walk-ins. Here is how booking works, what to have ready, and where to send your details.
Choose what you need fingerprints for
Add the reason you need fingerprints for — add more than one if your request covers several. Every appointment carries the same $60 Acuity service fee; the tiles show whether the RCMP adds its $25 federal fee.
Adoption (Canada / International)
Fingerprinting for a domestic or international adoption application.
$60+ $25 RCMP fee
Business Permit / Liquor Licensing
Fingerprinting in support of a business permit or liquor licence application.
$60+ $25 RCMP fee
Canadian Citizenship
Fingerprinting in support of a Canadian citizenship application.
$60No RCMP fee
Canadian PR Status
Fingerprinting for permanent resident (PR) status in Canada.
$60No RCMP fee
Criminal Record Modification
Fingerprinting to correct or update the information held on a criminal record.
$60+ $25 RCMP fee
Federal Employment / Security Clearance
Fingerprinting for federal government employment or a personnel security clearance.
$60No RCMP fee
Name Change (Legal)
Fingerprinting for a legal name change in Canada.
$60+ $25 RCMP fee
Personal Use / Privacy Act
Fingerprinting for personal use or a Privacy Act request, including prints used to support a US green card or spousal immigration application.
$60No RCMP fee
Police Employment
Fingerprinting for police employment — RCMP regular member, civilian member or civilian employee, a Canadian police force, or a PROS user.
$60No RCMP fee
Private Employment
Fingerprinting requested by a private-sector employer.
$60+ $25 RCMP fee
Professional Licensing Application
Fingerprinting for professional licensing — realtors, insurance agents, immigration consultants and comparable regulated occupations.
$60+ $25 RCMP fee
Provincial Employment
Fingerprinting for employment with a provincial government body.
$60+ $25 RCMP fee
Record Suspension / Pardon Application
Fingerprinting for a record suspension application, formerly called a pardon.
$60+ $25 RCMP fee
Security Worker License Application
Fingerprinting for a security worker licence issued by the BC Ministry of Public Safety.
$60$25 billed to the agency
US Visa Waiver
Fingerprinting for a US visa waiver, or entry waiver, application.
$60+ $25 RCMP fee
Visa / Foreign Travel / Work / Border Crossing
Fingerprinting for a visa, foreign travel, overseas work or a border crossing, and for citizenship or immigration applications to countries other than Canada.
$60+ $25 RCMP fee
Volunteer Employment
Fingerprinting for an unpaid volunteer position.
$60$25 unless waived
Vulnerability Sector Check
Fingerprinting requested as part of a vulnerable sector check. We capture and submit the prints; the check itself is completed by the requesting agency, not by Acuity.
$60$25 billed to the agency
Your selection
Add the application types you need above. If you are not sure which one matches your request letter, add nothing and call us on 778-318-1973 — we will confirm it with you.
Each applicant is fingerprinted and charged separately, so book one appointment per person. Fees are paid at the appointment, not through this website, and we confirm the exact amount that applies to you against your request letter beforehand.
Prefer to arrange it over the phone? We can confirm the right application type while you are on the call.778-318-1973
From request to appointment
Four short steps. If you are unsure which service applies to your request letter, calling us is often the quickest way to sort it out.
- Step 1
Add your application types
Pick the reason you need fingerprints for from the tiles above. Add more than one if your request covers several purposes.
- Step 2
Choose a time
Press Proceed to pick a slot and leave your contact details. One appointment per applicant — each person is fingerprinted separately.
- Step 3
You get a checklist
Your confirmation sets out exactly which identification and paperwork to bring for your application type.
- Step 4
Attend your appointment
Arrive ten minutes early with your original documents. Capture itself usually takes 15–20 minutes.
Worth knowing first
These are the points that decide whether your appointment can go ahead on the day. If any of them is unclear, call us before you book.
Full document checklist- One appointment per applicant — call us if you need a family or group block.
- Have your fingerprint request letter or instructions to hand, if you were given one.
- Two pieces of original government-issued identification are required, at least one with a photograph.
- Payment is taken in person at the appointment, not through this website.
Office hours
- Monday – Friday
- 9:00 AM – 5:00 PM
- Saturday
- By appointment only
- Sunday & statutory holidays
- Closed
Rescheduling
Every confirmation email will include a link to reschedule or cancel. See our cancellation policy for notice periods.
Questions about appointments
If your question is not here, call us with your request letter in front of you — that is usually the quickest way to a precise answer.
Do I need an appointment, or can I walk in?
An appointment is required and we do not accept walk-ins. Capture slots are scheduled so that each applicant has a private, unhurried appointment, which is only possible when every visit is booked in advance.
How long does an appointment take?
Most appointments are completed in approximately 15 to 20 minutes, including identity verification, capture and image review. Allow a little longer if you are bringing a foreign-government form or several applicants.
What identification do I need to bring?
Two pieces of valid, original government-issued identification, at least one of which shows your photograph. Photocopies, scans and photographs of documents cannot be accepted. Requirements are set by the receiving agency and are confirmed against current training material.
Can my whole family be fingerprinted together?
Each applicant needs their own appointment because each set of prints is a separate transaction. Tell us in the booking form how many people are attending and we will let you know which consecutive times we can offer.
When and how do I pay?
Payment is taken at your appointment by card — credit, debit or a mobile wallet — processed by our payment provider, Stripe. Card details are handled by Stripe and are never stored by Acuity or on this website. No payment is collected through the booking form.
What if my fingerprints cannot be read clearly?
Worn, cracked or heavily calloused fingertips sometimes affect capture. We review image quality on the spot and recapture during the same appointment at no extra service fee. If a submission is later rejected for a reason attributable to our capture or data entry, we recapture and resubmit without a further Acuity service fee — where a rejection results from information you supplied, a further government fee may apply. In rare cases where electronic capture is not possible, we will explain the alternatives available for your application type.