Come see us in Delta
We are located in a secure commercial complex on 120 Street, minutes from Surrey and a short drive from White Rock. Reception is private and all visits are by appointment.
Phone & email
Please do not email identity documents or criminal-history information.
Office hours
- Monday – Friday
- 9:00 AM – 5:00 PM
- Saturday
- By appointment only
- Sunday & statutory holidays
- Closed
All visits are by appointment. We do not accept walk-ins.
Contact Us
Send us a question and we will reply by phone or email during office hours. Tell us what you need and, if you already have a request letter, what it asks for — that is usually enough for us to point you to the right service.
Easy to reach, easy to park
We are in a secure commercial complex on 120 Street, with ground-level entry and free parking on site. All visits are by appointment.
Open in Google MapsParking
Free surface parking is available on site at the front of the commercial complex.
Transit
The 120 Street corridor is served by frequent bus routes connecting Scott Road Station, North Delta and Surrey City Centre.
Accessibility
The complex has ground-level entry and elevator access to Unit 302.
Languages
Reception assistance is available in English, Punjabi, Hindi.
Questions about what we hold
How we handle your documents, what we keep, and what we will and will not send you afterwards.
Can I email you a copy of my passport or request letter?
Please do not. Email and web forms are not appropriate channels for identity documents, criminal-history information or request letters. Bring your original documents to the appointment instead.
Do you keep my fingerprints?
Fingerprint data is not stored in this website, our booking system or any customer-relationship or marketing platform. Capture and secure handling take place only within our restricted work area, and records are retained only as required for the transaction.
Is my fingerprinting file shared with your immigration firm?
No. Fingerprinting records are kept separate from Acuity Immigration client records, and fingerprinting clients are not automatically added to immigration marketing lists.
What marketing messages will I receive?
Only appointment confirmations and reminders, unless you separately opt in to service updates. That consent is optional, is collected separately from your booking, and can be withdrawn at any time.
Do I need an appointment, or can I walk in?
An appointment is required and we do not accept walk-ins. Capture slots are scheduled so that each applicant has a private, unhurried appointment, which is only possible when every visit is booked in advance.
Have a request letter in hand?
Call us with the letter in front of you and we will confirm the correct application type, the identification you need and how long to allow.